Terms & Conditions
1. About This Website
This website operates under the Alora Sydney brand.
ABN: 14 701 557 860
Business correspondence address: Room 0835, Level 2, Building 2, No. 422 Qingkuang Street, Puyan Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
Australian return address: Suite R789, 38–40 Pitt St, Sydney NSW 2000, Australia
Customer support: Phone 0431 587 887 | International +61 431 587 887 | Email vivian@alorasydney.com.au
2. Acceptance of Terms
By accessing or using this website, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website.
3. Products and Pricing
Unless otherwise stated, prices displayed on the Australian version of our website are shown in Australian dollars (AUD). Where GST is applicable, pricing will be displayed in accordance with applicable Australian requirements.
We reserve the right to correct pricing errors and change prices before an order has been accepted. All products are subject to availability. If an ordered product becomes unavailable, we will notify you and provide an appropriate refund or alternative where agreed.
4. Orders and Payment
Submitting an order does not necessarily constitute final acceptance of that order. An order is accepted once Alora confirms acceptance or dispatch.
We reserve the right to refuse or cancel an order where reasonably necessary, including because of pricing errors, inventory errors, payment problems, suspected fraudulent activity, or incorrect customer information.
Any rights available to consumers under applicable law remain unaffected.
5. Intellectual Property
Unless otherwise stated, content appearing on this website, including text, product photography, graphics, designs, branding and logos, is owned by or licensed to Alora and is protected by applicable intellectual property laws. Content may not be reproduced, distributed or commercially used without prior permission.
6. User Accounts
If you create an account, you are responsible for maintaining the confidentiality of your login credentials. You are responsible for activity occurring through your account unless the activity results from circumstances outside your reasonable control.
7. Limitation of Liability
To the maximum extent permitted by law, Alora will not be liable for indirect, incidental or consequential losses arising solely from your use of this website. Nothing in these Terms & Conditions limits or excludes rights or remedies that cannot legally be excluded, including rights under the Australian Consumer Law.
8. Privacy
Our collection, use, storage and disclosure of personal information is explained in our Privacy Policy.
9. Returns and Refunds
Returns, exchanges and refunds are governed by our Return & Refund Policy. Nothing in that policy limits your statutory rights under Australian Consumer Law.
10. Governing Law
These Terms & Conditions are governed by the applicable laws of New South Wales, Australia, subject to any mandatory consumer laws that apply.
11. Changes to These Terms
We may update these Terms & Conditions from time to time. The current version will take effect when published on our website.
12. Contact
Phone: 0431 587 887
International: +61 431 587 887
Email: vivian@alorasydney.com.au
Business correspondence address: Room 0835, Level 2, Building 2, No. 422 Qingkuang Street, Puyan Subdistrict, Binjiang District, Hangzhou, Zhejiang, China
ABN: 14 701 557 860